Shipping & Returns
Turnaround Time
Each Grizzly Block is handcrafted with care and precision, which means we don't rush the process. Most orders will ship within 6-8 weeks, though this is only an estimate and not a guarantee.
If issues arise during the build process - such as the block acclimating poorly and developing cracks, wood movement, or other structural or aesthetic defects - we will rebuild your block to ensure it meets our standards. While this dedication to quality may extend the estimated lead time, we believe it's worth the wait to deliver a product you'll love for years to come.
Shipping Policy
We ship both domestically and internationally, ensuring that your Grizzly Block reaches you wherever you are. While we primarily use UPS or USPS for shipping, we are happy to accommodate special carrier requests at the customer's expense.
Once your order ships, you'll receive an email with your tracking information. You can also access your tracking number at any time after your order ships by logging into your Grizzly Blocks customer account.
Transit times vary depending on the carrier and destination. While we strive to ensure timely delivery, please note that transit times are ultimately determined by the carrier. Grizzly Blocks is not responsible for any lost packages or damages that occur during shipping. If an issue arises, we recommend contacting the carrier directly to file a claim.
Returns Policy
Because each Grizzly Block is made custom-to-order, we are unable to accept returns. However, we are committed to your satisfaction and will do everything in our power to ensure you are happy with your investment. If you have concerns with your order, please don't hesitate to reach out to us, and we will work with you to make it right.